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Frequently Asked Questions

Products specifications

The hot water temperature is maintained at 92-96°C – perfect for tea and coffee. If you really want boiling water, the extra hot button boosts the temperature to 100°C. So you no longer need your kettle!

T6 Unit: Height 35cm x Width 31cm x Depth 32cm

T7 Unit: Height 37cm x Width 31cm x Depth 36cm

There’s an optional hot water child protection lock to keep your little ones safe!

The UV (ultra violet) lamp kills 99.9% of bacteria and viruses found in drinking water.  The result is germ free, crisp, clean water.  Chlorine is present in water to protect it and once this has been removed by the active carbon filter the UV lamp protects the water and ensures no contamination can take place.

We hold numerous quality assurance standards including the Water Quality Association (WQA) Gold Seal for drinking water standards, The British WRAS Standard, the European Union Standard (CE), the Service Quality Standard (ISO 9000), and the ROHS Environmental Quality Standard.

The energy saving function ensures that our units are energy efficient.  If you select this function, the temperature at which the hot water is maintained will be reduced.

When the energy saving option is activated, after the Unit has not been in use for a period of time, the hot water temperature is maintained at 60°C rather than the regular temperature of 92-96°C.  You can set 2 wake-up times to ensure that the water if piping hot just as you need it.

It is connected to your mains water supply so will never run out – you will always have an unlimited supply of purified chilled and boiling water!  It does take time to heat and chill the water if you have emptied the 1.6 litre cold tank or the 1.4 litre hot tank.  Both the T6 and the T7 can provide 60 cups of hot water per hour and 40 cups (200 ml) of chilled water per hour.

Water purification and filtration

Our Units take ordinary tap water (which is under strict filtration and purification processes by the water authorities) and triple-filters and purifies it to give healthy, great tasting, chilled or boiling water.  The essential minerals stay in the water and the bad tasting chlorine is reduced by 99%.

Strauss water is like mineral water on tap

Tap water and the various brands of bottled water contain minerals, varying in composition and concentration depending on the source. In addition tap water, has chlorine added to protect it on its route to your tap.  Our triple filtration and purification process removes the chlorine from the water but leaves all the essential minerals.

The UV lamp used in our Units are a proven purification technology.  This technology is safe to use and complies with strict safety standards. The UV system is placed in a closed container and there is no danger of exposure. Look in section Drink Pure of our web site for more info.

 The UV illumination does not alter the water's composition but exterminates bacteria and viruses present.  After chlorine has been removed from the water it could have bacteria growth, the UV lamp ensures this does not happen.

The water passes through a three stage filtration and then a UV purification process.  A sediment filter removes larger particles, a tiny 2 micron filter eliminates impurities such as rust, dirt and sand and a carbon filter eliminates organic matter and other contaminants, removing 99% of bitter tasting chlorine.

The UV purification process uses a UV lamp to kill 99.9% of micro-living organisms and unwelcome bacteria and viruses.

The elimination of chlorine and other organic substances are efficiently executed by the active carbon. The accurate combination of different sized particles will enable absorption of a wide range of contaminators. This process is significant for water purification systems and water filtration systems, and an important component of our Units.

Limescale is a crystallization of natural minerals (Calcium and Magnesium), which can be found in water. During the process of boiling water they crystallize and form into a visible substance. The Calcium and Magnesium are healthy and essential minerals for the human body. It has been scientifically proven that water enriched with Calcium and Magnesium is good for your health. Our WaterBars do not filter these or other essential minerals.

In case of high scale concentration in your area we offer an optional scale capsule that may be used every 12 months that provides extra protection for your Unit unit.

From the moment the filter is installed germs and particles will accumulate on it as they are taken out of your water. The replacement of the filter on time will ensure ongoing water quality and great tasting water.

The carbon looses its ability to filter properly after a period of 6 months.

The UV lamp will have a number of activations.  After a while there will be a gradual decrease of power. As its power is diminished it does not provide optimal extermination of the bacteria and viruses.

Our Strauss Water bar include an active carbon filter which removes 99% of chlorine and it's nasty taste

Making a purchase

We accept checks, all major Credit Cards and we even offer payment by installments (up to maximum 36) via a Credit Card.

Both the T6 and T7 come in many colour variations (as shown in our web site) to match any kitchen and any office / working environment!

It costs less than 0.70 Euro a day for unlimited, purified chilled and boiling water – not even the price of one bottle of water.

You can see any Unit working at our showroom, or through this website and our call centre in order to offer you the best possible pricing. Contact our sales team for more information.

Installation

Our Unit can only be installed by one of our trained technicians. This ensures quality installation and the validity of our 2 year warranty.

Your Unit can go wherever you choose within 2 metres of an electrical socket and within 20 metres of the mains water supply.  We recommend not to position the Unit too close to a continuous heat source.  Our technician will be happy to advise on the best location when he visits to do your installation – you can even try a few counter top positions before settling on what’s best for you.

Like all other electrical appliances, it is necessary to leave a 10cm gap between the back of the Unit and the wall, to allow adequate air circulation. If the Unit is installed inside a recess (built in) please make sure that the size of the recess is at least as follows: Height 38 cm, depth 45 cm.

Installation is by one of our own trained technicians. The Unit is easily installed by connecting it via a 6mm flexi tube to your mains supply through a small pencil size hold in your kitchen countertop.

Installation requirements: within 2 metres of an electrical socket and within 20 metres of the mains water supply.

Yes! Our technicians have had specialist training and equipment to drill through granite, marble and corian work surfaces.

Owning a Strauss unit

It’s quick and easy to change the filters and lamps.  We send you a simple guide when we post them to you.  If you have any questions phone our customer service team and they’ll talk you through how to do it.

Use a soft cloth and warm water to clean the body and a dry cloth to clean the control panel.

We developed also a special cleaning kit to keep your water dispensers working at an optimum level for longer. Look for more info in our web site.  

Do not clean with harsh detergents, concentrated cleaning fluids, solvents or abrasive cleaning aids. Remember that the Unit is connected to the electrics, do not wet the back with water as water and electricity don’t really mix! Use a soft cloth and warm water to clean the appliance's body, and a dry cloth to clean the control panel.

The filter needs to be changed every 6 months and the UV lamp every 12 months. The purification supplies may be picked up from our showroom, be sent to you, or replaced by our technicians.

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